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Title

Influencing Customer Expectations

Details

Vendor:

Maguire

Training Provider:

Category:

Negotiating & Closing

Price GBP:

£38.40

Influencing Customer Expectations



This is the ability to find out and influence customer expectations and use this knowledge to enthuse the customer about the benefits of a potential offering. This involves preparation and structure and includes: testing, influencing, expressing their company's position clearly yet diplomatically, prioritizing issues and negotiating