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Title

Advising the customer

Details

Vendor:

Maguire

Training Provider:

Category:

Customer Contact

Price GBP:

£95.40

Advising the customer

This is the ability to guide the customer through the use of consulting techniques. It covers a range of approaches from offering information through to making recommendations - making your case

This requires knowledge of the customer's requirements or challenge. It also requires understanding, communication, using judgement, selecting approaches, using empathy creating rapport and influencing.