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Title

Using probing questions

Details

Vendor:

Maguire

Training Provider:

Category:

Customer Contact

Price GBP:

£95.40

Using probing questions

This is the ability to maintain a clear picture of what information you have and what information you are missing, such that you can formulate and ask appropriate probing questions that plug the knowledge gap. This requires a combination of understanding, analysing and interpreting information in real time. The skill of using probing questions very much includes the skill of listening.