Customer Contact Skills

Customer Contact Skills are about generating initial interest from the customer in your application, product or service, and starting the process of creating rapport. Customer Contact skills are essential. In sales, first impressions do more than simply "count", they can make or break you!

Within this simple 10 minute assessment we look at 4 key areas of business acumen that are crucial to sales success:

• Spotting opportunities
• Using probing questions
• Communicating
• Advising the customer

How it works

A simple series of 38 statements for you to score, budget 10-12 minutes. Make sure you or your candidate/s can sit the test in one, unbroken session without interruption.

Once you are logged into the module (access is emailed upon purchase) the candidate will be asked to score/rate a series of statements within the given time period.

Important: Use of the USSA assessments is subject to SalesAssessment.com’s T’s & C’s a copy of which is available here.

The Report

The manager responsible for each candidate will receive a detailed report that highlights strengths and weaknesses in comparison to the skills of a high achiever (usually issued within an hour of completion). The USSA operates worldwide, analysing the skills of sales and customer contact staff, comparing them to a global benchmark for effective sales performance.

Note. If you are booking a group of users to sit the Core Skills Set module, you may wish to add our "Team Dashboard” ( 5 Credits) to help you compare your team’s group strengths & weaknesses. Team Dashboard will allow you to take actions to improve their performance. The option to include this item will only appear for Team users booking the Core Skills Set module for 3 - 25 users.

How to buy

This module requires 1 Credit per candidate. Decide how many candidates you wish to have sit this module and if you require a Team Dashboard (5 Credits). You may assign between 3 and 25 candidates to each Team Dashboard.

Once you know how many Credits you require in total, purchase the necessary amount in the Credit Package box above. When the purchase has completed you will be taken to a page for assigning the assessments. This is as simple as typing in names, emails, and selecting which modules and languages you would like to use. Don't worry if you purchase too many Credits, they will remain in your account for future use.

Any questions? Call us on +44 (0)1244 680 222 or email info@ussa.email